Refund & Cancellation Policy
Effective Date: September 14, 2026 • Digital Goods & Membership Transparency
Digital Goods Non-Refundable Standard
PatternFlow Pro is an instantaneous-delivery digital SaaS product consisting of specialized algorithmic curriculum, interactive step visualizers, active prediction engines, and sandboxed code execution environments. All sales of PatternFlow Pro memberships (1-Year Professional Pass & 2-Year Mastery Pass) are final and non-refundable.
01. Why Digital Goods Are Non-Refundable
Unlike physical merchandise that can be returned in its original condition, digital intellectual property and online software access are consumed immediately upon provisioning:
- Instant Full Access: The moment your payment is confirmed by the payment gateway, all 135+ problem masterclasses, solution walkthroughs, and spaced-repetition quizzes are immediately unlocked for your account.
- Generous Free Tier: To help you evaluate whether PatternFlow matches your learning style, we provide the first 15 complete problems completely free—including all 4 learning stages (Theory, Visualizer, Prediction, and Code Challenge) with zero credit card required.
- Informed Decision: We urge all learners to explore the free problems and experience our pedagogical methodology thoroughly before upgrading to a Pro membership pass.
02. Exceptional Circumstances & Duplicate Billings
While digital curriculum purchases are non-refundable, we believe in fair business practices. We honor refunds in the following specific technical circumstances:
Accidental Duplicate Billing
If you were charged twice for a single license due to network timeouts, browser refreshes, or payment gateway glitches, we will promptly refund the duplicate transaction in full.
Payment Succeeded But Pro Not Provisioned
If money was debited from your account but our webhook failed to unlock your Pro entitlement, and our support engineering team cannot manually restore your access within 24 hours of reporting, you are eligible for a 100% full refund.
03. How to Request a Duplicate Payment Resolution
To report a duplicate charge or payment error, please contact our financial operations team within 72 hours of the transaction:
Email: support@patternflow.in
Subject Line: [Billing Inquiry] Duplicate Transaction - Order Reference
Please attach:
- Your registered account email on PatternFlow
- Payment gateway transaction reference ID (Razorpay payment ID or Stripe charge token)
- Bank/card statement screenshot showing the duplicate deduction timestamp
*Approved duplicate refunds are processed immediately by our finance desk and typically reflect on your bank/card statement within 5 to 7 business days per standard Indian banking clearing cycles.
04. Cancellation Policy & Auto-Renewal Transparency
PatternFlow Pro operates strictly on fixed-term upfront membership passes (1-Year and 2-Year passes). Because there are no recurring monthly, quarterly, or hidden auto-renewal subscriptions:
- There is no active subscription to cancel; your payment method is never subjected to unannounced recurring deductions.
- You do not need to submit cancellation requests to prevent surprise renewals. At the conclusion of your pass term, your account reverts to our free curriculum tier unless you choose to manually purchase a new pass.
- If you wish to terminate your account and erase your personal learning data permanently, you may request account closure at any time by emailing support@patternflow.in.